Shipping Information
We know how lovely it is to look forward to a new piece for your wardrobe, so we want to make the shipping process as clear and straightforward as possible.
Below, you’ll find everything you need to know about how we prepare, ship, and help you track your order from Evelyn & Ruth.
Order Cut-Off Time
Orders placed before 7:00 PM ET will begin processing the same day.
Orders placed after 7:00 PM ET will begin processing the following business day.
Processing Time
Please allow 1–3 business days (Monday through Saturday) for us to prepare your order before shipment.
We take care when preparing each order and make sure everything is ready before it begins its journey to you.
As soon as your order has shipped, we’ll send you a shipping confirmation email with your tracking information.
Shipping Time
Once your order has shipped, delivery within the United States typically takes 5–10 business days (Monday through Saturday).
Delivery times are estimates. Occasional delays caused by the carrier, holidays, severe weather, or other circumstances outside our control may occur.
Complimentary U.S. Shipping
As part of our Anniversary Sale, we’re offering complimentary standard shipping on all U.S. orders.
There are no additional standard shipping charges at checkout.
It’s a little thank-you for being part of Evelyn & Ruth as we celebrate 30 years.
Tracking Your Order
As soon as your order is on its way, we’ll send you a shipping confirmation email containing your tracking number.
You can use this information to follow your package as it makes its way to your door. You can also check its status through our Track Your Order page.
Please allow a little time for your tracking information to update after receiving your shipping confirmation. In some cases, the carrier may need additional time before the first tracking update appears.
Delivery Issues
If your tracking shows that your package has been delivered but you haven’t received it, please first check around your property and with anyone else at your address who may have accepted the package for you.
If you still can’t locate it, contact us at info@evelynruth.us, and we’ll help you with the next steps.
If your package arrives damaged, please contact us as soon as possible. Include your order number and clear photos of the package and affected item so we can look into the issue.
Incorrect Shipping Information
Please double-check your shipping address before completing your order.
If you notice a mistake after placing your order, contact us as soon as possible at info@evelynruth.us.
We’ll do our best to correct the address before your order ships, but we cannot guarantee that changes can be made once the order has been processed or handed over to the carrier.
Providing a complete and accurate shipping address helps us make sure your order gets to the right place without unnecessary delays.
Need a Little Help?
If you have a question about your order, shipping, delivery, or tracking, you can reach us at info@evelynruth.us.
Our team will be happy to help and make things as straightforward as possible.
A Personal Note From Us
Thank you for choosing Evelyn & Ruth.
As we celebrate 30 years, we’re grateful to everyone who has made our little boutique in Montpelier part of their story—and to those discovering us for the first time.
We hope your new piece becomes something you love reaching for, whether you’re heading out for coffee, spending time with family, or enjoying a quiet afternoon at home.
Thank you for your order, your patience, and for being part of our story.
With love from Montpelier,
Evelyn & Ruth