Your Satisfaction Matters to Us

We take care in choosing pieces for our collection, and we want you to feel completely confident when ordering from Evelyn & Ruth.

If your item isn’t quite right for you, you have 30 days from the date of delivery to request a return. Below, we’ve explained everything you need to know about returns, refunds, exchanges, and damaged items.

30-Day Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return, your item must be:

• Unworn, unused, and unwashed;
• In the same condition in which you received it;
• With its original tags attached; and
• Returned with its original packaging and any included accessories.

Returns requested after the 30-day return period may not be accepted, except where otherwise required by law.

How to Start a Return

Before sending anything back, please contact us at info@evelynruth.us with your order number and a brief explanation of your return.

We’ll provide you with the return instructions and the correct return address.

Please don’t send your item back before contacting us, as sending a return to the wrong address may delay the process.

If we provide you with a return form, please make sure it is completed and included with your return.

Return Shipping

Return shipping costs are the responsibility of the customer unless your item arrived damaged or defective, you received the wrong item, or applicable law requires otherwise.

We strongly recommend using a tracked shipping service when returning your order. To the extent permitted by law, we cannot be responsible for return packages lost or damaged before they are successfully delivered to the designated return address.

Original shipping charges, if applicable, are non-refundable unless otherwise required by law.

Order Cancellations

If you need to cancel your order, please contact us within 1 hour of placing it at info@evelynruth.us.

We’ll do our best to accommodate your request. Because orders may begin processing shortly after they are placed, we cannot guarantee that an order can be cancelled once preparation has begun.

If your order has already been processed or shipped, you can request a return after receiving it in accordance with this policy.

Refused or Undeliverable Packages

If a package is refused at delivery or an incorrect or incomplete shipping address causes it to be returned, reasonable return shipping or handling costs incurred may be deducted from your refund where permitted by law.

If there’s a problem with your delivery, please contact us before refusing the package. We’ll do our best to help you find the right way to handle your order.

Refunds

Once your return has been delivered, we’ll review it and send you an email confirming that it has been received.

If your return meets the conditions outlined above, we’ll issue your refund to your original payment method.

Refunds reflect the amount actually paid for the returned items, including any applicable discounts.

Once the refund has been processed, please allow 7–10 business days for it to appear in your account. The exact timing will depend on your bank or payment provider.

Late or Missing Refunds

If we’ve confirmed that your refund has been processed but you don’t see it in your account yet, please allow the full processing period first.

After that, we recommend checking with your bank or credit card provider, as they may require additional processing time before the refund appears.

If you’ve done this and your refund still hasn’t arrived, please contact us at info@evelynruth.us, and we’ll be happy to look into it.

Damaged, Defective, or Incorrect Items

We want every order from Evelyn & Ruth to arrive as expected. If your item arrives damaged or defective, or you receive the wrong item, please contact us as soon as possible.

Email us at info@evelynruth.us with your order number, a brief description of the issue, and clear photos showing the problem.

We’ll review the issue and help arrange an appropriate solution, which may include a replacement or refund where applicable.

Please keep the item and all original packaging until your request has been resolved.

Exchanges

If you’d like to exchange an eligible item for another size, color, or style, please contact us at info@evelynruth.us before returning it.

Exchanges are subject to availability. We cannot guarantee that the same style, color, or size will still be available when you request an exchange.

If the item you’d like is no longer available, we’ll go through the available options with you.

Gifts

If your item was purchased as a gift and shipped directly to you, please contact us at info@evelynruth.us before returning it.

We’ll review the order and help you understand the available return or exchange options.

Need a Little Help?

If you’re unsure about anything or there’s a problem with your order, please reach out to us at info@evelynruth.us.

We want you to feel comfortable ordering from Evelyn & Ruth, even if something doesn’t go quite as planned. Our team will do its best to make the process clear and straightforward.

Nothing in this policy limits any rights you have under applicable consumer protection laws.

With love from Montpelier,
Evelyn & Ruth